Updated: February 2019
1.0 IMPORTANT TO NOTE
Please read these booking conditions carefully, they form an important part of the contract for your retreat.
All retreats advertised on our website are operated by “Dr Eva” and are sold subject to the following conditions:
Please Note: Adequate and valid travel insurance is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance covering the destination country for your booking by the date of departure. We recommend that you take out insurance as soon as the retreat is confirmed.
2.1 Payment options
All payment options are split into a minimum of two transaction consisting of a deposit payment and either balance payment or scheduled payments.
All deposits are non-refundable and must be paid at the time of booking.
2.3 Deposit and balance payments
The balance of all monies due must be received no later than 30 days after the deposit payment which is made at the time of booking. For certain retreats, full payment must be received sooner. We will tell you at the time of booking when this is the case. If you do not pay your balance by the due date, we reserve the right to treat your booking as cancelled and cancellation charges will apply. Deposit and balance payments must be made in the same currency and sufficient payment should be sent to ensure the company receives the total invoiced price as guaranteed. You can pay by credit / debit card or PayPal. We accept Visa and Mastercard.
2.4 Deposit and instalment payments
Payment by monthly scheduled instalments are offered by the company. Scheduled payments must be made by the 5th of each month as per an agreed schedule. The balance of all monies due must be received no later than 30 days before the start of the retreat. If you do not keep up with an agreed payment schedule we reserve the right to treat your booking as cancelled and cancellation charges will apply. Deposit and balance payments must be made in the same currency and sufficient payment should be sent to ensure the company receives the total invoiced price as guaranteed. You can pay by credit / debit card or PayPal. We accept Visa and Mastercard.
3.0 CANCELLATION POLICY
If for any reason you need to cancel your booking, you or any member of your party may cancel your booking at any time providing that the cancellation is made by the lead name in writing. Notice of cancellation will be effective upon receipt by us of your written communication. As we start to incur costs from the time the booking is confirmed, we will be retaining your deposit. In addition, we will apply other cancellation charges as shown below. These charges are based on how many days before the start of your retreat we received your cancellation notice. These charges are a percentage of the total cost of your booking (excluding deposit, which is non-refundable regardless of when the booking may be cancelled). If you want to cancel one or more people on the booking you will have to pay a proportion of the applicable cancellation charge based on the number of people you wish to cancel from the booking:
Period before start of retreat date when notice of cancellation is received
Cancellation charge per person as percentage of total booking price (Excluding deposits)
More than 215 days
Loss of deposit only
Between 215 and 154 days
Loss of deposit + 25% of cost / monies paid
Between 154 and 93 days
Loss of deposit + 50% of cost / monies paid
Between 93 and 31 days
Loss of deposit + 75% of cost / monies paid
31 days or less
Loss of deposit + 100% of cost / monies paid
4.0 MINIMUM OCCUPANCY
All retreats are subject to a minimum occupancy of 14 people, if this level is not met with less than 190 days before the start of the retreat, the retreat will be cancelled. In this instance all monies paid including deposits will be returned to clients within 14 working days. Once the minimum occupancy level has been reached and the retreat is confirmed, we will notify you by email. We strongly advise that flights are NOT booked before the minimum occupancy level is reached.
5.0 TRAVEL INSURANCE
Adequate and valid travel insurance is mandatory for all clients while on one of our retreats. You are wholly responsible for arranging your own insurance. You and your belongings are at all times solely at your own risk. You must ensure that you have personal travel insurance with protection for the full duration of the retreat in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover including medical emergency care and transportation. You must ensure that all travel insurance purchased meets your particular requirements. You are required to carry proof of insurance with you and produce it if reasonably requested by the company or suppliers; failure to do so may result in your being prevented from certain participating in certain activities without the right to any refund.
6.0 TRAVEL ARRANGEMENTS
Clients are responsible for booking their own flights to and from the specified destination airports from which transfers will be provided. It is the client’s responsibility to inform the company when your flights are arriving and departing.
We kindly request that whenever possible you inform us of any delays to your flights as soon as possible.
Transfers are included in the cost of the retreat package and will be provided from specified airports to the retreat location. If flights are book to non-specified airports, it will be the client’s responsibility to arrange their individual transfers to and from the retreat location at their own cost.
On arrival at the specified destination airport the company will endeavour to have a representative waiting for you at an arranged location (this will be within the arrivals area of the airport). It may not always be possible for the representative to arrive at the airport before you due to some retreats having multiple specified airports. If this is the case, we will inform you prior to your arrival and we ask that you wait in the arrivals area for our representative to arrive. We will endeavour to keep any waiting times to a minimum.
As clients will be arriving from multiple locations we may ask people on arrival to wait for other flights to arrive. Again we will endeavour to have a representative waiting to greet you at the airport who will wait with you and we will endeavour to keep any waiting times to a minimum
6.3. Passports, visas and vaccinations
Clients are responsible for arranging, and must have, a valid, acceptable passport and any visas and vaccination certificates required for your entire journey and trip. Any information we give about these matters or related items (climate, clothing, baggage, personal gear, etc.) is given in good faith but without responsibility on our part. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If your failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
7.0 BREXIT IMPLICATIONS
Please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
As part of the retreat experience we will need to collect personal data about the participants. This enables us to personalise the experience and ensure that all workshops, activities and treatments provide the best possible service. All personal data collected by us is treated as strictly confidential and will not be shared with any 3rd parties. This includes health questionnaires, medical histories, client notes, and bioresonance reports.
From time-to-time we may take photographs and / or video footage of the retreats in progress, including photos and video footage of our clients. You will be invited to sign a model release form to consent to this. These images may be used in future marketing materials and stored physically and digitally. If you do not wish to be filmed or for your pictures to be taken or used in this manner, please advise your us before or at any point during the retreat.
8.3 Client surveys
At the end of the retreat you will be invited to fill in a feedback form in which you will be able to evaluate and provide feedback on your experience. By filling in this form, you will consent to this information being used as promotional material in both a physical and digital sense.
9.0 MEDICAL DISCLAIMER
I (the client) understand that the services offered by Dr Eva are not intended to diagnose medical conditions or replace advice of a general medical practitioner, or any other medical doctor.
I (the client) understand that Dr Eva Detko is trained in areas of Physiology, Biochemistry, and Nutrition to a doctorate level and is NOT a medical professional.
If you are unsure whether this retreat is appropriate for you, you should first consult your medical practitioner.